mpo11 Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below unless context requires otherwise:

• "mpo11", "we", "us", or "our" — refers to the operator of the mpo11 platform, accessible at mpo11.club, and its duly authorised representatives.
• "Platform" — means the mpo11 website, mobile-optimised site, any associated applications, and all gaming, payment, and account management features contained therein.
• "Player", "you", or "your" — means any individual who accesses, registers on, or uses the mpo11 Platform in any capacity.
• "Personal Data" — means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, address, email address, phone number, payment details, device identifiers, and IP address.
• "Processing" — means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "KYC" — means Know Your Customer verification, the identity and age verification process applied by mpo11 in accordance with its regulatory obligations and internal risk-management policies.
• "Cookie" — means a small text file placed on your device by the mpo11 Platform for the purposes of session management, preference storage, analytics, and fraud prevention.
• "Third-Party Service Provider" — means any external company or individual engaged by mpo11 to perform specific functions in support of the Platform, such as payment processing, identity verification, analytics, and customer support tooling.

mpo11 collects Personal Data from players through several channels and at various points throughout the account lifecycle. The categories of data we collect are described below:

2.1 Registration & Account Data

When you create an mpo11 account, we collect your full legal name, date of birth, residential address in Indonesia, email address, chosen username, and a hashed version of your password. This information is required to establish your account identity and verify that you meet our minimum age requirement of 21 years.

2.2 KYC Verification Documents

To comply with our anti-money laundering (AML) obligations and to confirm your identity, we may request copies of government-issued identity documents such as your Indonesian national identity card (KTP), passport, or driving licence, as well as proof of address documents and, where applicable, proof of the source of funds used for deposits.

2.3 Payment & Transaction Data

We collect records of all deposit and withdrawal transactions processed through your account, including the payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja), transaction amounts in IDR, timestamps, and transaction reference numbers. We do not store full payment card numbers or full bank account credentials — only the data necessary to process and reconcile transactions.

2.4 Gameplay & Activity Data

We record your gameplay activity on the Platform, including bets placed, games accessed, wager amounts, win/loss outcomes, session durations, and the product categories used (sportsbook, live casino, slots, and togel — Indonesia's traditional numbers lottery — markets). This data is used for account management, responsible gaming monitoring, and the improvement of our product offering.

2.5 Device & Technical Data

When you access the Platform, our systems automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, and to optimise the Platform's performance across different devices and network conditions.

2.6 Communications Data

We retain records of communications between you and our support team, including live chat transcripts, email correspondence, and any complaints or feedback you submit. These records are kept to ensure consistency of service, staff training, and dispute resolution.

mpo11 processes your Personal Data for the following specific, explicit, and legitimate purposes:

• Account administration: Creating, maintaining, and managing your mpo11 account, including processing deposits and withdrawals, crediting bonuses, and handling account settings changes.
• Identity and age verification: Confirming that you are at least 21 years of age and that the identity information you have provided is accurate, in accordance with our KYC obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Regulatory compliance: Meeting our obligations under applicable international gaming regulations, AML legislation, and any reporting requirements imposed by regulatory or law enforcement authorities.
• Customer support: Responding to your enquiries, processing complaints, and resolving disputes in a timely and fair manner.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling behaviour and to administer self-exclusion, cooling-off, and deposit-limit features requested by players.
• Platform improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve game performance, and enhance the overall player experience on the mpo11 Platform.
• Marketing communications: Sending you promotional emails, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting our support team or using the unsubscribe link in any marketing email.

mpo11 will not use your Personal Data for any purpose materially different from those listed above without first providing you with clear notice and, where required by law, obtaining your explicit consent.

mpo11 processes your Personal Data on the following legal grounds, depending on the specific purpose of each processing activity:

Where mpo11 relies on legitimate interests as the legal basis for processing, we have assessed that those interests are not overridden by your rights and freedoms as a data subject, taking into account the nature of the data processed and the safeguards we have in place.

mpo11 does not sell, rent, or trade your Personal Data. We share your data only in the following limited circumstances:

• Third-Party Service Providers: We engage carefully selected service providers to support the operation of the Platform, including payment processors (handling IDR transactions via local Indonesian banks and e-wallets), identity verification providers, customer support platform providers, and cloud infrastructure providers. All service providers are bound by contractual data processing agreements that require them to process your data solely on mpo11's instructions and to maintain appropriate security standards.
• Game Content Providers: Live casino games on the mpo11 Platform are delivered by certified third-party studios including Evolution Gaming and Pragmatic Play Live. These providers may process limited technical data (such as session tokens and game event logs) in order to deliver their game streams. They are not permitted to use this data for any independent purpose.
• Regulatory and Law Enforcement Authorities: mpo11 will disclose Personal Data to relevant authorities where required to do so by applicable law, court order, or regulatory direction. We will notify affected players of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of mpo11's business assets, player data may be transferred as part of that transaction. Affected players will be notified in advance, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
• With Your Consent: We may share your data with third parties not described above if you give us explicit, informed consent to do so for a specific purpose.

The mpo11 Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure gaming experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They manage your login session, maintain your account authentication state, and ensure that security features operate as intended. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred game category, display language, and notification settings — so that you do not need to reconfigure them each time you visit the Platform.
• Analytics Cookies: We use anonymised analytics cookies to understand how players navigate the Platform, which features are most used, and where technical errors occur. This data is aggregated and cannot be used to identify individual players.
• Fraud Prevention Cookies: These cookies help us identify unusual patterns of activity that may indicate fraudulent behaviour, account takeovers, or the use of automated scripts, thereby protecting both mpo11 and our legitimate player base.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the mpo11 Platform. mpo11 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of displaying targeted advertising on external websites.

mpo11 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with mpo11's data destruction procedures. Where a legal hold is in place — for example, due to ongoing litigation or a regulatory investigation — data may be retained beyond the standard period until the hold is lifted.

mpo11 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes, but is not limited to, the following controls:

• Encryption in transit: All data transmitted between your browser or device and the mpo11 servers is encrypted using TLS 1.2 or higher (256-bit SSL). Connections over unencrypted HTTP are automatically redirected to HTTPS.
• Encryption at rest: Sensitive data fields — including KYC document files, hashed passwords, and payment reference data — are encrypted at rest using AES-256 or equivalent standards.
• Access controls: Access to player Personal Data within mpo11's systems is restricted on a strict need-to-know basis. Role-based access controls (RBAC) ensure that employees can only access data relevant to their specific job function. All access is logged and audited.
• Network security: mpo11's infrastructure is protected by enterprise-grade firewalls, web application firewalls (WAF), and continuous intrusion detection and prevention systems (IDS/IPS).
• Vulnerability management: The Platform undergoes regular security assessments, including penetration testing and code reviews, conducted by qualified internal and external security professionals.
• Incident response: mpo11 maintains a documented data breach response plan. In the event of a security incident that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities within the timeframes required by applicable law.

While mpo11 takes every reasonable precaution to protect your data, no system is entirely immune to security risks. We encourage all players to use strong, unique passwords, enable two-factor authentication where available, and report any suspected unauthorised account activity to our support team immediately.

As a player registered on the mpo11 Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team using the details in Clause 14. We will respond to all verified data requests within 30 days of receipt.

• Right of Access: You may request a copy of the Personal Data mpo11 holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any Personal Data that is inaccurate or incomplete. For minor account details, you may be able to update these directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your Personal Data where mpo11 no longer has a lawful basis to retain it. Please note that certain data must be retained to meet our legal and regulatory obligations (see Clause 7), which may limit the scope of erasure requests.
• Right to Restrict Processing: You may request that mpo11 temporarily pause the processing of your Personal Data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: You may request that mpo11 provide your Personal Data in a structured, commonly used, machine-readable format, where technically feasible and where the processing is carried out by automated means.
• Right to Object: You may object to the processing of your Personal Data where that processing is based on legitimate interests or is carried out for marketing purposes. Upon receiving a valid objection to marketing processing, mpo11 will cease such processing immediately.
• Right to Withdraw Consent: Where mpo11 processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

If mpo11 becomes aware that Personal Data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. Any winnings or balances held in the account of a verified underage player will be forfeited and, where appropriate, refunded to the originating payment method.

Parents and guardians who believe that their child may have registered on the mpo11 Platform are encouraged to contact our support team immediately at [email protected]. We treat reports of underage registration as a priority and will respond within 24 hours WIB.

mpo11 recommends that parents and guardians use parental control software to restrict access to online gaming platforms for minors. Information about free parental control tools is available from reputable online safety organisations.

The mpo11 Platform serves players based in Indonesia and is operated by an internationally licensed gaming entity. As a result, your Personal Data may be transferred to and processed in jurisdictions outside of Indonesia, including countries where the data protection laws may differ from those applicable in Indonesia.

Where such transfers occur, mpo11 ensures that appropriate safeguards are in place to protect your Personal Data, including:

• Binding contractual clauses in data processing agreements with all Third-Party Service Providers who receive personal data from Indonesian players.
• Transfers only to entities that mpo11 has assessed as maintaining data security standards equivalent to those described in this Privacy Policy.
• Transfers that are strictly limited to the data necessary for the specific processing purpose — no bulk or speculative data exports.

By registering an account on mpo11 and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your Personal Data as described in this clause, subject always to the safeguards outlined above.

The mpo11 Platform may contain links to third-party websites or resources — for example, links to the official websites of payment providers such as BCA, BRI, or GoPay, or to game provider information pages. These external sites operate independently of mpo11 and are governed by their own privacy policies.

mpo11 is not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policy of any external website you visit before providing your Personal Data to that site. The presence of a link to a third-party site on the mpo11 Platform does not constitute an endorsement of that site or its privacy practices.

mpo11 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, applicable law, or regulatory guidance. When material changes are made, we will notify registered players by:

• Sending an email notification to the address registered on your mpo11 account.
• Displaying a prominent notice on the mpo11 Platform for a period of no less than 14 days following the update.
• Updating the "Last Reviewed" date at the top of this page.

Your continued use of the mpo11 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change to this policy, you have the right to close your account and request deletion of your Personal Data (subject to our legal retention obligations) by contacting our support team.

The current version of this Privacy Policy is always accessible at mpo11.club/privacy-policy. We recommend that you review this page periodically to stay informed of how mpo11 protects your data.

If you have any questions about this Privacy Policy, wish to exercise any of the rights described in Clause 9, or want to raise a privacy-related concern, please contact mpo11's support team using the details below. Our support agents are Indonesian-speaking and are available 24 hours a day, 7 days a week, including during Indonesian public holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day (17 August).

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: Please use the subject line "PRIVACY DATA REQUEST" when submitting a request to access, correct, or delete your Personal Data, so that it is routed directly to our data protection team.
• Subject Line for Privacy Complaints: Please use the subject line "PRIVACY COMPLAINT" for any complaint related to the handling of your Personal Data.
• Response Time: mpo11 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days of receipt. Complex requests may take up to 60 days; in such cases, we will notify you of the extended timeframe.
• Live Chat: For general privacy questions (not formal data requests), our live chat support is available directly on the Platform at all times.

mpo11 is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to a relevant data protection authority in your jurisdiction.