mpo11 Terms & Conditions

In this Agreement, the following terms carry the meanings set out below unless context requires otherwise:

• "mpo11", "we", "us", or "our" — refers to the operator of the mpo11 platform, accessible at mpo11.club, and its duly authorised representatives.
• "Platform" — means the mpo11 website, mobile-optimised site, any associated applications, and all gaming, payment, and account management features contained therein.
• "Player", "you", or "your" — means any individual who accesses, registers on, or uses the mpo11 Platform in any capacity.
• "Account" — means the registered player account created on the mpo11 Platform, identified by a unique username and secured by a password chosen by the Player.
• "Agreement" — means these Terms & Conditions, together with the mpo11 Privacy Policy, Responsible Gaming Policy, and any specific bonus or promotional terms published on the Platform from time to time.
• "Eligible Jurisdiction" — for the purposes of this Agreement, refers to Indonesia, being the primary market in which mpo11 operates and directs its services.
• "IDR" or "Rupiah" — means Indonesian Rupiah (Rp), the official currency of the Republic of Indonesia, being the sole currency in which mpo11 Account balances are denominated.
• "KYC" — means Know Your Customer verification, the identity and age verification process applied by mpo11 in accordance with its regulatory obligations and internal risk-management policies.
• "Wagering Requirement" — means the minimum total value of bets that must be placed using bonus funds before those funds, or winnings derived from them, become eligible for withdrawal.
• "Prohibited Activity" — means any conduct listed in Clause 8 of this Agreement, including but not limited to fraud, collusion, bonus abuse, and the use of automated betting software.

To be eligible to register and maintain an mpo11 Account, you must satisfy all of the following conditions at all times:

1. You must be a resident of Indonesia and at least 21 years of age.
2. You must have the legal capacity to enter into a binding agreement under applicable law.
3. You must not be a resident of, or accessing the Platform from, any jurisdiction in which online gaming is explicitly prohibited by law and in which mpo11 has specifically geo-restricted its services.
4. You must not be a current employee, contractor, officer, or director of mpo11, nor an immediate family member of any such person.
5. You must not have been previously self-excluded or permanently banned from the mpo11 Platform.

mpo11 reserves the right to request documentary proof of identity and age at any time, including but not limited to a government-issued national identity card (KTP), passport, or other document deemed acceptable at mpo11's sole discretion. Failure to provide satisfactory KYC documentation within the timeframe requested will result in the suspension or permanent closure of the relevant Account, and any pending withdrawal requests may be held pending successful verification.

Where mpo11 determines, after reasonable investigation, that a Player has provided false information regarding their age or identity, mpo11 reserves the right to void all wagers placed during the period of false representation, forfeit the Account balance, and report the matter to relevant authorities where required by law.

Each eligible Player may register one (1) Account only on the mpo11 Platform. The creation of multiple accounts by the same individual — whether using the same or different personal details, payment methods, devices, or IP addresses — is strictly prohibited and constitutes a Prohibited Activity under Clause 8.

When registering an Account, you must provide accurate, complete, and current information, including your full legal name, date of birth, residential address in Indonesia, and a valid contact email address. You undertake to maintain the accuracy of this information and to notify mpo11 promptly of any changes by contacting our support team.

Account registration is subject to the following conditions:

• You may not register on behalf of another person.
• You may not use a name, username, or email address belonging to a third party without their explicit authorisation.
• mpo11 reserves the right to decline any registration application without providing a reason.
• Accounts are personal and non-transferable. You may not sell, assign, or transfer your Account or its contents to any third party.

Upon successful registration, mpo11 will create an Account wallet denominated in IDR. This wallet is shared across all product verticals on the Platform — sportsbook, live casino, slots, and togel (Indonesia's traditional numbers lottery) markets — so that no internal fund transfers are required when switching between game categories.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not disclose your credentials to any third party, nor allow any third party to access or use your Account.

mpo11 strongly recommends that all Players:

• Choose a strong, unique password that is not used on any other platform.
• Enable any two-factor authentication (2FA) options made available on the Platform.
• Log out of the Platform after each session, particularly when using a shared or public device.
• Notify mpo11 immediately if they suspect unauthorised access to their Account.

All transactions initiated from a logged-in Account session are deemed to have been authorised by the Account holder. mpo11 accepts no liability for losses incurred as a result of a Player sharing their credentials with a third party, or failing to secure their device or Account adequately.

In the event of a suspected security breach, mpo11 reserves the right to temporarily freeze the affected Account pending an investigation. During this period, deposits, withdrawals, and gameplay may be suspended. mpo11 will notify the Account holder by email and will aim to resolve verified security incidents as promptly as possible.

All deposits and withdrawals on the mpo11 Platform are processed exclusively in Indonesian Rupiah (IDR). mpo11 supports the following payment methods for Indonesian players:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI (Bank Syariah Indonesia).
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

The following rules apply to all deposit and withdrawal transactions:

1. Minimum deposit: Rp 25.000 per transaction, unless a specific promotional minimum applies.
2. Minimum withdrawal: Rp 50.000 per transaction.
3. Processing times: Deposits are credited to your Account wallet in real time or within minutes of bank confirmation. Withdrawals are processed within 5–30 minutes during standard operating hours (WIB).
4. Transaction fees: mpo11 does not charge any deposit or withdrawal fees. Your bank or e-wallet provider may apply their own fees independently.
5. Payment method matching: Withdrawals must be made to a payment method registered in the Account holder's own name. mpo11 will not process withdrawals to third-party bank accounts or e-wallets.
6. KYC hold: mpo11 reserves the right to hold withdrawal requests pending completion of KYC verification, particularly for first-time withdrawals or where the cumulative withdrawal amount exceeds applicable thresholds.

mpo11 reserves the right to reverse a deposit and return funds to the originating payment method if it determines, in its sole discretion, that the source of funds is suspicious or that the transaction violates any applicable regulation.

mpo11 offers a range of bonuses and promotional incentives to eligible registered Players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to Indonesian cultural events such as Idul Fitri, Imlek, and 17 August (Indonesian Independence Day). All bonuses are subject to the following general terms, and to any specific terms published alongside each individual promotion:

1. Eligibility: Each bonus offer specifies the eligibility criteria, including minimum deposit amount, qualifying game categories, and the timeframe within which the bonus must be claimed. Failure to meet these criteria will result in the bonus not being credited.
2. Wagering Requirements: All bonus funds (and any winnings generated from bonus funds) are subject to a Wagering Requirement before they may be withdrawn. The applicable Wagering Requirement multiplier is stated in each promotion's individual terms. Failure to satisfy the Wagering Requirement within the specified time limit will result in the forfeiture of the bonus balance.
3. Game restrictions: Certain game categories may contribute differently to, or be entirely excluded from, Wagering Requirement calculations. Live casino and table games typically contribute at a lower rate than slots. Specific contribution rates are detailed in each promotion's terms.
4. One bonus at a time: Unless explicitly stated otherwise, only one bonus promotion may be active on an Account at any time. Players must complete or forfeit an active bonus before a new one is credited.
5. No cash alternative: Bonuses have no cash value and cannot be exchanged for cash independently of the applicable Wagering Requirement.
6. Modification and withdrawal: mpo11 reserves the right to modify, suspend, or permanently withdraw any bonus or promotion at any time and without prior notice. Where a Wagering Requirement is already in progress, existing terms will generally be honoured for the current promotional cycle.
7. Abuse: Any Player found to be systematically exploiting bonus offers — through the use of multiple accounts, coordinated betting strategies, or other means — will have their bonuses forfeited and their Account suspended. Refer to Clause 8 for the full list of Prohibited Activities.

All bets and wagers placed on the mpo11 Platform are subject to the specific rules governing each product category. General rules applicable across all game types are set out below:

• Bet confirmation: A bet or wager is only deemed accepted once a confirmation message is displayed in your Account. In the event of a technical error prior to confirmation, the wager is not valid and no funds will be debited from your Account.
• Sportsbook: All sports bets, including mix parlay (multi-leg accumulator) bets, are settled in accordance with the mpo11 Sportsbook Rules, which may be viewed on the Platform. Voor bola (Asian handicap) markets are settled using the handicap line stated at the time the bet was placed, regardless of any subsequent line movement.
• Live Casino: All live dealer game outcomes are determined by the physical results of the game as dealt or spun by the dealer. mpo11 acts as a distribution channel for certified live game streams provided by Evolution Gaming, Pragmatic Play Live, and other licensed suppliers. Game-specific rules are displayed within each game interface.
• Slots: All slot game outcomes are determined by certified Random Number Generator (RNG) systems operated by the relevant game provider. Return-to-Player (RTP) percentages are published by each provider and are accessible within individual game information panels.
• Togel markets: Togel (Indonesia's traditional numbers lottery) draw results are sourced from officially published draw data. mpo11 bears no responsibility for errors or delays in the publication of official draw results by the relevant draw authority.
• Voided bets: mpo11 reserves the right to void any bet that was placed based on an erroneous price or odds that were published as the result of a manifest technical error. In such cases, the bet stake will be returned to the Account wallet.
• Minimum and maximum stakes: Minimum and maximum stake limits apply per bet type and game category. These limits are displayed within the relevant game or market interface and may be adjusted by mpo11 at any time.

The following activities are strictly prohibited on the mpo11 Platform. Engaging in any Prohibited Activity will result in the immediate suspension or permanent closure of the Account, forfeiture of balances, and may result in civil or criminal proceedings where applicable:

• Registering more than one Account on the Platform.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the Platform if you are under 21 years of age.
• Using another person's payment method or account credentials without their explicit and verifiable consent.
• Engaging in collusion or match-fixing in connection with any sporting event or game on which a wager is placed.
• Using automated software, bots, scripts, artificial intelligence tools, or any other mechanical or electronic means to place bets or interact with the Platform in a manner not intended for human players.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings derived from such exploitation will be voided.
• Systematically exploiting bonus and promotional offers in a manner inconsistent with genuine recreational play ("bonus abuse").
• Engaging in any form of money laundering, terrorist financing, or other financial crime using the Platform.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise interfere with any element of the Platform's software or infrastructure.
• Harassing, threatening, or abusing mpo11 staff or other players through any communication channel.

All content on the mpo11 Platform, including but not limited to trademarks, logos, trade names, game interfaces, software, source code, text, graphics, images, audio, and video materials, is the exclusive intellectual property of mpo11 or its licensed content suppliers, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial recreational gaming purposes only. This licence does not permit you to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any content from the Platform without mpo11's prior written consent.
• Use mpo11's trademarks, brand name, or logo for any commercial purpose.
• Frame the Platform or any part of it within another website without mpo11's explicit written authorisation.

Any unauthorised use of mpo11 intellectual property will result in immediate termination of your access licence and may give rise to legal action.

mpo11 collects, processes, and stores personal data provided by Players in accordance with its Privacy Policy, which forms part of this Agreement and is available at mpo11.club/privacy-policy. By registering an Account, you consent to the collection and processing of your personal data as described in that policy.

The categories of personal data collected by mpo11 include registration information (name, date of birth, address, email), KYC verification documents, payment transaction records, gameplay activity logs, and device and IP address data. This data is used for account administration, fraud prevention, regulatory compliance, customer support, and the improvement of Platform services.

mpo11 does not sell personal data to third parties. Data is shared only with service providers who are contractually bound to process it solely on mpo11's instructions, and with regulatory or law enforcement authorities where mpo11 is legally obligated to do so.

mpo11 provides the following responsible gaming tools to all registered Players, accessible free of charge at any time through Account settings or by contacting the support team:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account.
• Session Time Reminders: Receive notifications after a specified period of uninterrupted gameplay.
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently exclude yourself from the mpo11 Platform. Self-exclusion is irreversible for the minimum exclusion period selected. Contact our support team to initiate self-exclusion.

For more detailed guidance, please visit our Responsible Gaming page. If you are concerned that your gambling behaviour is causing harm to you or those around you, we strongly encourage you to seek assistance from a qualified support organisation.

To the fullest extent permitted by applicable law, mpo11, its officers, directors, employees, agents, licensors, and service providers expressly exclude all liability for:

• Any loss of profits, revenue, data, goodwill, or indirect, consequential, special, or punitive damages arising from your use of or inability to use the Platform, regardless of whether such losses were foreseeable.
• Any interruption, suspension, delay, or failure of the Platform caused by circumstances beyond mpo11's reasonable control, including but not limited to acts of God, telecommunications failures, cyberattacks, regulatory changes, or industrial action.
• The accuracy, completeness, or timeliness of any odds, prices, game information, or other data displayed on the Platform.
• Any loss arising from your failure to comply with your obligations under this Agreement, including but not limited to safeguarding your Account credentials.

Where liability cannot be excluded by law, mpo11's aggregate liability to you for any single claim or series of related claims shall not exceed the total amount deposited by you into your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in this Agreement limits mpo11's liability for fraud, wilful misconduct, or any other matter that cannot lawfully be excluded or limited.

mpo11 reserves the right to amend, update, or replace this Agreement at any time. When material changes are made, mpo11 will notify registered Players by email to the address on record, by a prominent notice displayed on the Platform, or both. The revised Agreement will be effective from the date specified in the notice.

Your continued use of the mpo11 Platform following the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must cease using the Platform and may close your Account by contacting our support team. Closure of an Account does not affect any rights or obligations that accrued prior to the closure date.

The current version of this Agreement is always accessible at mpo11.club/terms-conditions. The "Last Reviewed" date displayed at the top of this page indicates when the Agreement was most recently updated.

This Agreement is governed by and shall be construed in accordance with the laws of the jurisdiction in which mpo11 holds its international gaming licence. To the extent that any provision of this Agreement is required to be assessed under Indonesian law as the law of the Player's country of residence, Indonesian law shall apply to that specific provision only.

In the event of any dispute arising from or in connection with this Agreement or your use of the mpo11 Platform, the parties shall first attempt to resolve the matter through direct negotiation. You may contact mpo11's support team at [email protected] to raise a formal complaint. mpo11 undertakes to respond to formal complaints within five (5) business days and to endeavour to reach a fair resolution within thirty (30) business days of the complaint being received.

If a dispute cannot be resolved through negotiation, either party may refer the matter to binding arbitration administered by a recognised international arbitration body, seated in a neutral jurisdiction agreed upon by both parties. The language of arbitration shall be English. Nothing in this clause prevents mpo11 from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

You agree that any claim arising from your use of the Platform must be brought within one (1) year of the event giving rise to the claim, failing which the claim shall be permanently barred.

If you have any questions, concerns, or formal complaints regarding this Agreement or the mpo11 Platform, please contact our support team using the details below. All support agents are Indonesian-speaking and are available 24 hours a day, 7 days a week, including throughout public holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly on the Platform at all times via the live chat widget.
• Response Time: Email enquiries are typically answered within 24 hours WIB. Live chat responses are immediate during staffed hours.
• Formal Complaints: Please mark the subject line of any formal complaint email with the word "COMPLAINT" to ensure it is routed to our dedicated resolutions team.

For responsible gaming support or to initiate a self-exclusion request, please contact our support team directly and mark your message as "RESPONSIBLE GAMING REQUEST" so that it is handled with priority by our player welfare team.